How can I contact you?
You'll find a variety of options on how to get in touch with our friendly team below.
Help Centre
We know that you may have some questions before or after purchasing a Merlin Pass so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions.
Live Chat
If you need assistance via our Chat team will be available Monday - Friday 10am to 5pm, closed at weekends. You’ll see the Live Chat option available on the corner of the page
Call Us
You can call us on 01372 751411 (local rate number) on Monday - Friday from 9am - 4pm, closed at weekends.
Drop Us A Line
If you need to send us an email or ask a question you can use our Guest Contact Form.
Please note: Due to increased demand we currently have a 2 week response time.
Feedback on a visit, or experience
If you would like to feedback on a visit to an attraction or any part of your Merlin Pass experience, please click here to complete our Guest Feedback Form.
